Operations Admin Assistant

Operations Admin Assistant required by IT Company based in Cape Town, to provide and deliver an effective and comprehensive administrative support service with the Operations Team to the entire company. You must have strong administrative skills and strong planning and organization skills, be highly detail-orientated, structured, have good communication skills and the ability to multi-task in a high-performance, high-pressure, proactive environment. Accounting/account processing background, demonstrating high levels of accuracy and needs to have an excellent attention to detail.

KEY RESPONSIBILITIES

  • General administrative support for Operations Team such as:

  • Captured and updated new and existing Client details in various company systems

  • Checked and closed all completed tickets and follow up with Client within one day from closing ticket.

  • Collected information for sign-off reports. Technical Documentation signoffs, AV deployment sign-off, Asset Registers etc

  • Capturing of billing and assisting with month-end tasks

  • Log calls correctly and allocate to appropriate technician

  • Enforce and managed technician deadlines

  • Ensure admin documents post-ticket close is updated as per procedure.

  • Monitor Clients’ backups and sent report daily

  • Coordinate all and ran all sign offs in advance of Month-End invoicing

  • Monitor technician’s billing and sent report daily of previous days and monthly billing

  • Ran monthly maintenance reports, and discuss findings with management

  • Updating CI documentation


REQUIREMENTS

  • Matric certification

  • 3 years admin experience

  • IT related qualification or certification essential

  • Any relevant certificate / diploma or degree relating to the position

  • Excellent written and verbal communication skills is non-negotiable

  • Previous experience working in a Technical environment would be highly advantageous

  • Experience providing administrative support to multiple internal/external customers.

  • Advanced knowledge of Microsoft Office products (Outlook, Word, Excel).

  • Desire to work collaboratively and build relationships with cross-functional teams.

  • Highly organized with the ability to manage multiple projects and competing demands.

  • Experience with Adobe InDesign very beneficial


PERSONAL QUALITIES

  • Communication & Literacy

  • Assertiveness

  • Adaptability

  • High level of concern for accuracy and order

  • Able to work with little supervision and takes initiative

  • Technical knowledge & skills (not mandatory)

  • Willingness to learn and be exposed to new tasks and responsibilities

  • High level of Stress tolerance

  • Problem-solving

  • Decision-making

  • Managing work