Sales Administrator

Sales Administrator required by IT Company based in Cape Town. To serve as the secondary point of contact for customers with queries about products, orders, deliveries, installation, functionality, and benefits. Minimum of 2 years’ experience working as a Sales Administrator or Sales Support Agent in a technology driven or technical environment. Excellent at building and maintaining relationships with potential customers, suppliers, and internal stakeholders

Key Responsibilities:

• Receive requests for quotations and effectively source competitive pricing from approved suppliers

• Generate quotations to clients with context that is comprehensive to users

• Generate and distribute custom-created proposals

• Process orders accurately over email and ensure regular telephonic follow ups until order is completed

• Maintain regular contact with clients to share status updates on orders/quotations

• Liaise with the technical and logistics department to ensure timely deliveries of orders and onboarding of products where necessary

• Maintain and update sales and customer records

• Create and share monthly sales reports

• Monitor the assigned ticketing queue and provide real time responses

• Managing stock levels

• Adhere to accounting policies and customer payment terms

• Ensure sales targets are met and report any deviations

• Stay up-to-date with new products and services relevant to the industry

Essential Competencies:

• A minimum of 2 years’ experience working as a Sales Administrator or Sales Support Agent in a technology driven or technical environment

• Microsoft Office

• Excellent verbal and written communication skills

• Excellent at building and maintaining relationships with potential customers, suppliers, and internal stakeholders

• Understanding of sales performance metrics

• Proven track record of achieving sales targets

• Experience working in an agile and collaborative team

• Wiliness to learn technologies offered by the company

• 10MB internet connectivity, in order to work remotely

Advantageous Skills:

• Experience navigating a ticketing system

• Understanding and experience with CRM software

• QuickBooks accounting software

• IT tertiary level qualification

• Sales training or certification

• Experience with Microsoft cloud services and similar products

• Sales experience with hardware, software and licensing products

• Service and product sales experience